WHATSAPP integration

Our client, “Tsentr Pravilnogo Obsluzgivania” Car Service, wished to switch from costly SMS dispatch to client communication via WhatsApp. Now reminding the customers about upcoming appointments is free. All the notifications are fully automated with Bitix24 RPAs. The client service communication has also become easier. Managers text the customers right from Contact, Company, Lead or Deal forms in Bitrix24. It is handy and smart.

The key advantages of implementing WhatsApp in Bitrix24 are:

  • seamless communication for the customers: they may respond the automated notifications to get in touch right with the manager
  • cutting communication expenses: no more pay per message
  • secured data: the communication is stored in Bitrix, not in managers’ own phones
  • further development opportunities  

Схема бизнес-процесса